Terms and Conditions

The operator of the accommodation facility and website is Marisolay s.r.o., registered office at Korunní 2569/108, Vinohrady (Praha 10), 101 00 Praha, ID No.: 24351989. These T&Cs form an integral part of the accommodation contract. Deviating provisions in the Contract take precedence over these T&Cs.

The accommodation contract is formed by sending a binding reservation via the web interface and its subsequent confirmation by the operator to the Customer's email address. By sending the reservation, the Customer confirms that they have read and agree to these T&Cs.

Accommodation prices are contractual and are listed on the operator's website. Unless otherwise stated, prices include accommodation and applicable fees. The operator is entitled to request payment of the full price in advance or a deposit, depending on the conditions specified for the specific offer. Payment is made by bank transfer or payment gateway, if available.

The Customer has the right to withdraw from the contract. Unless otherwise stated, the following applies: If a reservation is cancelled more than 30 days before the planned arrival, the guest will be refunded 100% of the amount already paid. If a reservation is cancelled between 30 and 15 days before arrival, the cancellation fee is 50% of the total stay price. If a reservation is cancelled between 14 and 8 days before arrival, a cancellation fee of 75% of the total stay price is charged. If a reservation is cancelled 7 days or less before arrival, in case of no-show, or if the stay is terminated early, the cancellation fee is 100% of the total stay price. In case of documented guest illness (for example, with medical confirmation), the paid amount is not automatically refunded. However, the operator may offer an alternative stay date according to current availability, no later than 12 months from the original date. There is no legal right to change the date, and the possibility of changing depends on the operator's capacity. Any price difference between the original and new date may be charged additionally. Handling fees, bank fees, and any exchange rate differences are not refunded. In case of cancellation by the operator (for example due to technical failure or force majeure), the guest will be refunded 100% of the amount paid, or alternatively, an alternative stay date may be offered by mutual agreement.

The Customer has the right to use the reserved accommodation and common areas. The Customer is obliged to observe quiet hours from 22:00 to 6:00, treat the equipment with care, and hand over the premises in the condition in which they were received upon departure, taking into account normal wear and tear. Smoking is prohibited in the premises.

The Customer is liable for damages caused to the operator's property by themselves or persons sharing the accommodation with them. The Customer is obliged to report and pay for any damage immediately.

Personal data handling is governed by the Privacy Policy, in accordance with GDPR. Customer personal data is processed for the purpose of fulfilling the accommodation contract.